We are pleased to offer online scheduling for our providers. Please select the provider on our practice page to schedule online.
To make an appointment by phone, please call (919) 577-9952.
This policy defines what constitutes a late, no show, or patient cancellation, articulates the responsibilities of the patient, scheduler, and clinic in regards to no show, late and cancelled appointments, as well as provides an overview of the appropriate contact with patients after a no show or chronic late arrival/cancellation of an appointment as necessary to ensure patient safety.
Clinic appointments offer an opportunity to improve or maintain a patient's health. When a patient does not arrive for a clinic visit, this may pose a risk to the patient or public. It is vital that the patient understand the risk of not obtaining care.
When a patient fails to notify a clinic in advance that he or she will not be arriving for a scheduled appointment, this interferes with the clinic's ability to offer this appointment to another patient. When a patient repeatedly cancels or arrives late for an appointment, clinic flow is disrupted, which may negatively impact other patients, providers, and staff.
- Late Patient: The patient presents at the clinic 15 minutes after the appointment time for clinic visits and arrival time for procedures
- No Show Patient: The patient does not attend their scheduled appointment
- Patient Cancellation: The patient notifies a member of the department scheduling staff more than 24 hours before their scheduled appointment to cancel the appointment via MyChart note, phone call, in person, voicemail, or vendor (e.g., TeleVox) appointment reminder responses
- Same-Day Patient Cancellation: The patient notifies a member of the department scheduling staff less than 24 hours before their scheduled appointment to cancel the appointment via MyChart note, voice mail, in person, or phone call
It is the responsibility of the patient to:
- Arrive for their scheduled appointment at the instructed arrival time to ensure timely operation of the clinic and a positive experience for themselves and other patients. Late patients are not guaranteed to be seen for their scheduled appointment and may need to be rescheduled.
- Notify the scheduling department as early as possible of a cancellation so they can be rescheduled and the slot can be available to other patients
Patients who no show, arrive late (and cannot be accommodated on the same day), or cancel within 24 hours of the scheduled appointment three times within 12 months with an individual clinic or provider, can be dismissed from the provider's or discipline's clinic and will have their no show frequency displayed in the DNKA (did not keep appointment) graph on the patient's appointment desk. Patient dismissals for repeat offenders gives providers the opportunity to improve access for new patients. All patient dismissals are made at the provider's discretion.
To ensure you can get the care you need, UNC Physician Network practices participate in a wide range of health plans and accepts most major insurance providers; however, it is important that you contact your insurance provider before receiving treatment to verify that you have full coverage. You should also determine your individual plan requirements regarding referrals, authorizations and co-pay/deductible amounts. View a list of our health plans accepted.
You can request prescription refills or submit questions to your physician regarding your medication by using our online patient portal. If you do not have a My UNC Chart account and you need a refill, contact your pharmacist before your supply runs out. This allows ample time for the pharmacist to obtain approval from the physician to prepare your medication. Refills are not handled after hours or on weekends. If you have any questions about your medication, or if you're experiencing difficulty taking your medications, bring it to the attention of your pharmacist and our clinic.